Refund Policy for Paddle-Processed Web Sales

This Refund Policy applies exclusively to purchases completed on spectomedical.com or through another Specto Medical AG online checkout or purchase flow that is processed using Paddle's Services. It does not apply to institutional, distributor, reseller, enterprise or offline transactions. For Paddle-processed transactions, the buyer purchases the relevant Product from Paddle using Paddle's Services, while Specto Medical AG acts as the Supplier, product provider and licensor under the applicable supplier-side product terms. This Policy summarizes, for transparency and ease of reference, how Paddle's Buyer Terms and Paddle Refund Policy interact with Specto Medical's supplier-side terms; it does not limit the applicability or priority of the Paddle Buyer Terms and Paddle Refund Policy where they govern the transaction (see https://www.paddle.com/legal/buyer-terms and https://www.paddle.com/legal/refund-policy).

1. Scope and Order of Precedence

This Policy supplements the Paddle buyer-side framework and Specto Medical AG's General Terms and Conditions, Terms of Use and Privacy Policy. In case of inconsistency in relation to a Paddle-processed transaction, the following order applies: first, mandatory consumer protection law; second, Paddle's then-current Buyer Terms and Refund Policy as applicable to the transaction; third, this Refund Policy; and fourth, Specto Medical AG's supplier-side product terms, to the extent they govern the use of the product and do not conflict with the foregoing.

2. Nature of the Products

Specto Medical's products SpectoEDU and SpectoMED are professional three-dimensional visualization and display tools used by trained medical and educational professionals. They render existing medical image data and anatomical content and do not provide medical advice, diagnosis, treatment recommendations or any form of clinical decision-making. Clinical judgement remains at all times with the treating professional. This nature is relevant for refund purposes in the sense that a change of clinical opinion, an unrealised expectation that the Software will make clinical decisions, or dissatisfaction with the clinical conclusions reached by the treating professional, do not constitute a product defect.

3. 30-Day Money-Back Guarantee

In addition to the statutory rights described in this Policy, Specto Medical offers a discretionary 30-day money-back guarantee on the initial purchase of a SpectoEDU or SpectoMED licence or subscription made through a Paddle-processed transaction. If the buyer is not satisfied with the initial purchase, the buyer may submit a refund request to Paddle within thirty (30) calendar days of the transaction date. Subject to verification and to the exclusions in clause 9 below (in particular fraud, abuse, chargeback-avoidance or duplicate-refund situations), Specto Medical will authorise Paddle to process a full refund.

This 30-day guarantee applies to the initial transaction only and only where the buyer has not previously activated a Free Trial of the same product. Where the paid transaction results from the auto-conversion of a Free Trial, or where the buyer has previously activated a Free Trial of the same product (whether or not it converted to paid), the buyer's evaluation period is deemed to have been provided through the Free Trial, and the discretionary money-back guarantee does not apply. The guarantee also does not apply to subscription renewals, to subsequent billing cycles, or to additional seats, add-ons or upgrades purchased after the initial transaction. Statutory withdrawal rights and Paddle's own refund discretion are unaffected by this exclusion. For subsequent transactions, the statutory rights in clauses 4 and 5 and the other provisions of this Policy continue to apply.

4. Statutory Withdrawal Rights (EU, EEA, Switzerland, United Kingdom)

For buyers in the European Union, the EEA, Switzerland and the United Kingdom, a 14-day statutory withdrawal right may apply to certain digital content and service contracts. Under Paddle's current refund framework, that statutory right applies to one-off purchases and to the first payment under a subscription contract. It does not ordinarily apply to subsequent subscription payments, except where Paddle's jurisdiction-specific rules expressly provide otherwise.

Where a subscription includes a free trial period, Paddle's current refund framework states that a fresh 14-day withdrawal period begins once the free trial ends and the first paid subscription period starts. Specto adopts that standard for Paddle-processed web sales.

5. Loss of the Statutory Withdrawal Right for Digital Content (Waiver)

Where the Product qualifies as digital content and the buyer has, in the checkout, expressly consented to immediate performance and expressly acknowledged that the statutory right of withdrawal is lost once performance has begun, the statutory right of withdrawal does not apply once the Product has started to be downloaded, streamed, activated or otherwise used. Specto therefore reserves the right to rely on any valid withdrawal-right waiver collected through Paddle's checkout flow or the Specto-side checkout consent.

The discretionary 30-day money-back guarantee in clause 3 above applies in addition to this and is not affected by the loss of the statutory withdrawal right.

6. Subscription Cancellation

A buyer may cancel a subscription at any time, but the cancellation takes effect at the end of the current billing period. A cancellation prevents future charges but does not, by itself, create a separate right to a pro rata cash refund for the unused remainder of the ongoing billing period. The same principle applies where a buyer does not wish to continue after a price increase; under Paddle's current Buyer Terms, the subscription may be cancelled with effect from the end of the current billing period.

7. Technical Defects and Product-Access Issues

If a buyer experiences persistent technical issues or a material defect affecting the functionality of the Software, the availability of software features, or access to the Software as described, the buyer should first contact Specto Medical AG as supplier so that Specto can attempt to resolve the issue. Specto is responsible for the Software it provides, including reasonable software-related maintenance, updates, patches, bug fixes, workarounds, replacement access and similar remedial measures.

If the software-related issue cannot be resolved by Specto within a reasonable period, the buyer may then contact Paddle and provide details of the issue and any response received from Specto. Where there is evidence of a material software defect or a material software-related access issue, Paddle may issue a refund in accordance with applicable consumer protection laws. Nothing in this clause limits the buyer's mandatory statutory rights.

8. Items Fully Delivered and Immediately Accessible

To the extent Specto offers add-ons, one-time activations or other immediately delivered items through Paddle, such items may be non-refundable once delivered and fully accessible, except where mandatory law, the 30-day money-back guarantee in clause 3, or Paddle's own discretion requires otherwise.

9. Excluded or Restricted Refund Cases

Without limiting mandatory law or the 30-day money-back guarantee in clause 3, Specto will generally oppose a refund request where the request is based on a later change of mind outside any applicable statutory, guarantee or discretionary refund period, on a circumstance created by the buyer's own hardware, network, browser, operating system or local security environment, on an unsupported configuration, or on the buyer's failure to follow documented system requirements or onboarding instructions.

Specto will also oppose a refund request where there is evidence of fraud, refund abuse, chargeback abuse or other manipulative behaviour, because Paddle's current refund framework expressly excludes refunds in those circumstances.

10. Payment Disputes, Chargebacks and Misuse

Buyers are encouraged to contact Paddle before raising a chargeback or payment dispute with their bank or card issuer. If a buyer raises a chargeback that Paddle reasonably believes constitutes fraud or abuse of payment-protection mechanisms, including a claim of non-delivery for a Product already received or used, Specto may suspend access to the Product while Paddle investigates and may block access if Paddle's investigation finds fraud or abuse.

11. How to Request a Refund

To withdraw, cancel or request a refund for a Paddle-processed transaction, the buyer should: (i) use the "View receipt" or "Manage subscription" link in the transaction confirmation email; (ii) use the support link provided in the receipt or billing page; or (iii) use Paddle's buyer-support portal at https://paddle.net and select the refund option.

Specto may assist with product-related support and, where the 30-day money-back guarantee applies, will authorise the refund request. Refund processing for Paddle-processed transactions is, however, performed by Paddle rather than by a direct payment from Specto to the buyer. Specto does not undertake to pay refund amounts directly to the buyer for Paddle-processed transactions.

12. Timing and Payment Method of Refunds

If a refund is approved, Paddle states that the refund will be processed using the same payment method where possible and within 14 days of approval of the request. Specto adopts that operational standard for Paddle-processed transactions.

13. Effect of a Refund

If a refund is granted in accordance with this Policy, the Paddle framework or mandatory law, access to the relevant Product may cease. Specto reserves the right to deactivate or terminate access, licence keys, activation codes, associated user entitlements and any related services for the refunded transaction.

14. Business Tax Refund Requests

A business buyer that has been charged sales tax, VAT, GST or a similar consumption tax on a Paddle transaction may be entitled, where permitted by applicable law in the country of purchase, to a refund of the relevant tax amount. Under Paddle's current Buyer Terms, the request must be made to Paddle within 60 days of the transaction date and is subject to the provision of the required tax registration or exemption evidence.

15. Specto Product-Support Contact Details

For product-support issues, buyers may contact Specto Medical AG at info@spectomedical.com or +41 61 294 60 60. This supplier-side product-support channel does not replace Paddle's buyer portal for refunds, withdrawals, subscription cancellation or payment disputes. Paddle-facing routes for transaction support are the receipt links, the subscription-management link in the confirmation emails, or the buyer-support portal at https://paddle.net.

16. Final Clarification and Updates

This Policy is intended to keep Specto's web-sales refund rules aligned with the current Paddle buyer framework. Specto may revise this Policy from time to time if Paddle changes its Buyer Terms, Refund Policy, checkout requirements or merchant-of-record compliance rules. Any updated version will apply prospectively to the extent permitted by law.